Common Questions


Getting Started

 

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    What is HolidayFunder?

     

     

    1. HolidayFunder is an online, social, digital fundraising platform for families, fiends, groups or individuals who would like to raise funds for their holiday - safely and securely.
    2. With our unique and easy-to-use platform, fundraisers can create and share personal campaigns in minutes, and start reaching out to their network immediately.
    3. Potential funders can quickly browse and sort existing campaigns in order of preference. Full or partial donations can be made instantly and hassle-free.

     

     

    How can I contact HolidayFunder?

     

     

    1. If you are inquiring about your fundraising campaign page or a donation that was made, please send an email to support@holidayfunder.com.

 

Setting Up an Account and Campaign

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    Who can create an account on HolidayFunder?

     

     

    1. Families, groups or individuals pursuing a legitimate holiday may register an account with HolidayFunder and then launch a fundraising campaign. To get started, users have the option to register with HolidayFunder by syncing their Facebook account or by completing our registration process with a valid email address.
    2. In addition, any individual or group who would like to donate towards a holiday campaign can freely register on the site, however, registration is not required in order to make a donation.

     

     

    How do I launch a holiday fundraising campaign?

     

     

    1. Simply click on the Create a Holiday Campaign button. We will walk you through the campaign creation form and help you fill out all of the information you need - each campaign before launch will go to pending status until approved by a HolidayFunder agent. To be able to receive holiday donations, users will need a registered PayPal account.
    2. PayPal are referred to as your payment processor, and you will need to connect this payment processor account with your holiday campaign page in order to receive donations.

     

     

    How should I calculate my holiday fundraising goal?

     

     

    1. Consider your basic needs and their costs first: airfare, visa, passport, accommodation, and fees associated with your journey.
    2. Be sure to plan out and decide on a campaign goal amount ahead of time. Consider: how long you will be fundraising, what is a reasonable amount to request based on this time frame and your needs. Remember that it is better to set a more moderate goal amount than one which is too large.
    3. Over-reaching or exceptionally large campaign goals can be intimidating for potential donors and discourage them from giving.
    4. You will be able to continue receiving funds for as long as your campaign page is open, even once your goal amount is reached. These additional funds will be reflected on your campaign progress bar, as exceeding your goal amount. This kind of progress is exciting and motivating for donors.
    5. Some of the most successful campaigns on HolidayFunder have set goal amounts varying between £300- £10,000.00, and exceeded their goals.
    6. Users are permitted and encouraged to factor the processing and administrative fees of the website into their campaign goal amount.

     

     

    Is there a time limit required for each holiday fundraising campaign?

     

     

    1. Users can run their fundraising campaigns for a maximum length of 365 days. Campaigns can be shorter, but it is important to plan your fundraising strategy, according to the timeline designated to your campaign page and your holiday departure date.
    2. Your campaign period will begin as soon as you click “Launch Campaign,” however, HolidayFunder recommends that users plan to run their fundraising campaigns well ahead of their actual holiday date, to assure enough time for the collection of funds prior to departing for their meaningful holiday experience.

     

     

    What about my holiday campaign End Date?

     

     

    1. You have full control of your Holiday Campaign end date once the campaign is “launched”; you have 365 days for your holiday campaign to reach your holday fund goal so make sure that you have selected a timeframe which provides ample time to fundraise for your meaningful holiday experience.

     

     

    Can I change my goal amount once launched?

     

     

    1. Yes, you can log in to your account and edit your campaign goal amount.
    2. It is best to have a goal amount, which is lower, as opposed to higher than necessary, because donors are more inclined to contribute to a reasonably budgeted goal amount than one that is too large.

     

     

    Can a holiday campaign page be edited after launch?

     

     

    1. Yes, there are specific elements of the campaign page, which can be edited post launch. These include: Title, Holiday Campaign Description, Photo and Video Uploads and Updates Section.

     

     

    How can I share my Holiday Campaign through social networking sites?

     

     

    1. You may share your page through different social networking sites such as Facebook, Twitter, Google+ and more, by using the social media and sharing buttons located on the main campaign page.
    2. For best funding results, all social media sharing should be complemented with personalized outreach through email and other Inbox messaging. This conveys a more meaningful request to the donor and moves them to contribute, more than a mass mailing or general status notification will.

     

     

    Can a holiday fundraising campaign be deleted?

     

     

    1. A campaign can be deleted by the fundraiser whether this is still active or closed so long as there are no donations on it. Once donations have been contributed, the campaign page cannot be closed or deleted. If you have a special request and have a reason for the cancellation of your campaign page, please contact support@holidayfunder.com. When submitting any requests, be sure to include the title of your campaign page and the reason for your cancellation request.
    2. If your campaign is deemed eligible for cancellation and if donations have already been received, you are responsible for contacting all contributors to your campaign about the change and refunding all relevant donations that have been collected to your payment processor account.
    3. In the case that a campaign is cancelled and donations are to be refunded, the HolidayFunder administrative fee and your payment processor’s fees may not be refundable.
    4. Please consult the HolidayFunder Terms of Service for further details as agreed to, by all campaigners and donors regarding refund policies and processes.

     

     

    Can I run more than one holiday campaign at the same time?

     

     

    1. While users of HolidayFunder are capable of running more than one campaign at the same time, it is discouraged as this is proven to be an ineffective and poor strategy in terms of reaching campaign success.
    2. Splitting your campaign efforts into several online holiday ventures will only divide your attention and is likely to confuse your supporting community.
    3. The ideal scenario is to run only one holiday campaign at a time, market this single campaign through multiple channels and efforts, then combine this online campaign with offline fundraising efforts as well to promote further awareness of your holiday plans.

     

     

    Can I still use HolidayFunder even if I am not from the US?

     

     

    1. Yes, HolidayFunder is accessible to international users, which the payment processor PayPal serve. Be sure to register a PayPal account.
    2. PayPal currencies accepted on HolidayFunder include: US Dollar, Australian Dollar, Canadian Dollar, Pound Sterling and the Euro.
    3. Be sure to indicate your chosen currency on your PayPal account settings.

     

     

    What if I don’t reach my goal?

     

     

    1. HolidayFunder campaign pages are developed around the “flexible funding” model. This means that campaigners keep what they raise, whether they reach their total amount goal or only a portion of it.
    2. Consider what factors contributed to your holiday goal not being met and make a note of these lessons learned for the next time you fundraise. You are always welcome back to create another holiday campaign page but be sure to do some things differently the next time; and be sure to stay engaged throughout your entire campaign, with frequent communication to your donors.

     

     

    How do I get my holiday campaign page to be featured on your website?

     

     

    1. Featured campaigns are chosen based on specific criteria for eligibility. Our system was designed with an algorithm to recognize highly funded and most popular campaigns to be put on the homepage.
    2. Criteria for featured campaign pages include but are not limited to: a completed campaign page and profile section with all fields filled out, social media links attached, photos and/or video uploaded, with a clear campaign description, explaining the purpose and value of your meaningful holiday experience. The campaign should also have at least 18% of its goal amount raised and include the use of its Updates section, with clear efforts to engage donors, reflected in the number of social media shares, and frequency of Updates posted.

     

     

    Can campaigns exceed their initial goal amount?

     

     

    1. Yes. The campaign page is still capable of accepting donations even after the goal amount has been reached.

     

Account Settings

 

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    Can I change my Profile Name?

     

    1. Yes, just log into your account, access your Profile page and use the edit function to change your profile name.
    2. Keep in mind that the more complete and consistent your profile section remains from the start, the more accountable and trustworthy your page appears to potential donors.

     

     

    I forgot my password, what should I do?

     

     

    1. Simply click on the “Forgot Password” link on the log-in window. A temporary password will be sent to the email address, which you have registered with HolidayFunder.
    2. Use this temporary password to log-in to your HoildayFunder account and be sure to change it to a new and secure password once you are logged-in.

Fees

 

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    What are HolidayFunder’s administrative fees?

     

    1. While it is free to create an account on HolidayFunder and even to launch a holiday campaign page, once a campaign begins receiving donations, HolidayFunder remits 3% of each donation, (e.g. when a donation of $10 USD is made, $0.30 from this donation is sent to HoldayFunder).

     

     

    Why does HolidayFunder charge an administrative fee?

     

     

    1. HolidayFunder was built to provide a unique holiday crowdfunding platform along with the appropriate user support services to make meaningful holiday more accessible through fundraising. In order to keep the fundraising activity on our site smooth, easy and fun, our services require an experienced team of developers, designers, programmers, user support representatives and marketing managers.
    2. The administrative fee from HolidayFunder is used for making continuous developments, improvements, maintenance and hosting of the website, so that we can deliver a high functioning and quality controlled avenue for online fundraising. Not only that, but in order to host a successful holiday crowdfunding site, it is essential to work with trusted payment processors. Collecting an administrative fee supports HolidayFunder’s own transaction costs, associated with using payment processors as a business. This allows us to provide a better customer experience for our users and secure payment solutions through PayPal.

     

Managing Your Collected Funds

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    How do I receive the funds raised from my HolidayFunder campaign page?

     

    1. Upon creating your holiday campaign, it is necessary to attach a payment processor account (PayPal). This account collects all of the donation funds that come through your campaign page. These funds are directed to your payment processor account in realtime.

     

     

    When do I receive the donations sent to my page?

     

     

    1. Immediately. Since you have linked your payment processor to your campaign page, all the donations will be forwarded to your payment account in realtime.
    2. You don’t need to wait until the end of your campaign period to receive the funds. You can log in to your payment account to check on your funds anytime.

     

     

    How do I withdraw my funds from the payment processor account?

     

     

    1. Depending on your payment processor (PayPal), the process for withdrawal will be slightly different. The most current information to address this question is available on your payment processor’s website. To view details about the withdrawal process on  PayPal, click here.
    2. Typically, once you log into your website/account settings , there is a function for you to “withdraw” the funds held in that account to your bank account under withdrawal and configure. You can attach your bank account to the payment processor account simply by providing the requested details within your payment processor account settings.
    3. For PayPal, you should find a “withdrawal” in your account settings page, once logged in. From there, you can follow the steps as prompted, to connect your Paypal account and withdraw the funds in your payment processor account by entering your paypal email address.
    4. Transferring funds from your payment processor account to your bank account may take 3-5 business days, so it is advised to attach your bank account with your payment processor at the start of your campaign and withdraw the funds according to your preferred timeline, with consideration for your holiday dates kept in mind.

     

     

    Where can I check the status of my funds?

     

     

    1. You can view funds under donations accessible when you are logged in. The dashboard will contain significant information about your fundraising page. The dashboard will carry a bulletin of your total donations.

     

     

    What if a donor disputes a donation and says the donation is fraudulent?

     

    1. Our payment processors have their own security measures to prevent fraudulent donations. In the event that a donor disputes a donation transaction, HolidayFunder will notify the payment processor so they can make the necessary actions including processing refunds.

 

For Donors

 

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    How can I donate to a HolidayFunder campaign page?

     

    1. Access the campaign page that you would like to donate to via the link that you have been provided.
    2. You can also use the search function on our website and use the fundraiser’s name or the campaign title as your search keywords. Then select the campaign page you are looking for from the search results.
    3. Once you are on the campaign page you wish to donate to, simply click on the bright orange “Donate” button and input the desired donation amount you wish to contribute.

     

     

    Can I donate anonymously?

     

     

    1. Yes, HolidayFunder provides the option for your name to be hidden, should you wish for that information to remain undisclosed. Simply tick the “Make Me Anonymous” box, located to the right of the name section on your donation form.

     

     

    Will my donation amount be reflected on the campaign page?

     

     

    1. Yes, the donation amount will be publicly displayed on the fundraiser's page. Even if you select for your name to be listed as anonymous, the donation amount will still be viewable by the public.

     

     

    Can I change my donation amount after it has been processed?

     

     

    1. All contributions are final and irreversible, once processed.
    2. As noted in our Terms of Service, donations are generally non-refundable unless there has been a technical error, campaign cancellation, or in the case that proof of unapproved credit card use has been provided, for dispute of the charge.
    3. HolidayFunder will review charge cancellations and refund requests on a case-by-case basis. They will be handled as appropriate and consistent with our Terms of Service.

     

     

    Are donations refundable?

     

     

    1. All contributions and donations processed through HolidayFunder and the associated payment processors are final.
    2. Once PayPal has successfully processed the credit card charge, funds are instantly deposited into the campaigner’s account.
    3. For more information regarding refund policies, please review the HolidayFunder Terms of Service.

     

     

    Are my donations tax deductible?

     

     

    1. No. HolidayFunder does not hold a 501(c)(3) status. All donations made through the website are considered individual gifts to the campaigners and are therefore not tax deductible.

     

     

    I am located outside of the US. Can I still donate to a holiday fundraising campaign?

     

     

    1. Absolutely, HolidayFunder proudly serves an international community. All you need to donate is a valid PayPal accout so that you can contribute using our simplified donation form.
    2. Please note that donations in foreign currencies or contributed from international sources may be subject to international transaction fees. Please check PayPal fees.

     

     

    What if I have questions or comments about a fundraiser’s campaign?

     

     

    1. If your question is specifically for the fundraiser, you can leave a message in the comments section of their campaign page.
    2. If you have a question related to the functions of HolidayFunder which are not addressed on this page or within the HolidayFunder Terms of Service, you can write a message to support@holidayfunder.com .

     

     

    Do I need to be a member of HolidayFunder to be able to donate?

     

    1. No. You don’t need to create an account with HolidayFunder in order to contribute. Only users wishing to launch a fundraising campaign need to register an account with us.

     

     

    What happens after I donate to a campaign?

     

     

    1. The amount you have donated will reflect on the Funders' Tab of the campaign page to which you contributed. You should also receive a confirmation email from the payment processor, which will act as your payment receipt.

     

     

    What if my payment gets declined?

     

     

    1. You will be notified right away if the payment processor declines your credit card. In this scenario, no amount will be debited from your credit card. Should you need further support with your donation process, please send an email to support@holidayfunder.com

     

     

    Where does the money go if the campaign goal is not reached?

     

     

    1. Whether the goal reached or not, all donations less processing and administrative fees collected will still be received into the fundraiser’s payment processor account.

     

     

    I have successfully donated but it does mot show on campaign. Why?

     

     

    1. Please send an email to support@holidayfunder.com containing the name of the fundraiser and their campaign title, as well as your transaction details, including the amount you have donated, the name listed with your donation, the date and time of your transaction. The HolidayFunder team will investigate the matter immediately and respond with your resolution as soon as possible.

     

     

    I believe that a campaigner is fraud. What to do?

     

     

    1. HolidayFunder takes every step to make sure that we investigate fundraisers and their causes. However, inasmuch as we want to gather all valid information about a fundraiser, we cannot claim the accuracy of all campaign pages.
    2. We highly recommend that you donate to a campaigner you know and trust. As a precautionary tip, check out the profile page of a campaigner, visit his/her social media channels and investigate on his/her verifications and qualifications.
    3. In case you have encountered a fake campaign after your verification, please send a message via our “Report” tab. Enter your name, email and your message stating the reason why you deem the page as fraudulent.
    4. Once we hear from you, the HolidayFunder team will reach out to the fundraiser and make the necessary action. While the campaign page is under investigation, the campaign page will still be active and open for donations. After we can confirm that the page is fraudulent, it will be taken off the site immediately.